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Privacy Policy

Effective Date: 12 September 2024

At Producio, Inc. ("Producio", "we", "us", or "our"), we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, manage, share, and protect your data when you interact with our websites, mobile apps, products, services, or data sets (collectively referred to as the "Services"). This policy also details your rights and choices with respect to your personal information and explains how various privacy regulations across different regions may apply to you.

Our Commitment to Privacy

Producio is committed to ensuring that your privacy is respected and protected in compliance with applicable data protection laws, including but not limited to:

  • The General Data Protection Regulation (GDPR) for users in the European Economic Area (EEA)
  • The California Consumer Privacy Act (CCPA) for residents of California, United States
  • The Personal Information Protection and Electronic Documents Act (PIPEDA) for users in Canada
  • Privacy Act 1988 and the Australian Privacy Principles (APPs) for users in Australia
  • Lei Geral de Proteção de Dados (LGPD) for users in Brazil
  • Other local privacy laws applicable to users in different jurisdictions.

We explain how we handle your personal information by detailing:

  • The types of data we collect
  • How we use your data
  • How we employ cookies and tracking technologies
  • How we share your data
  • Data security and storage practices
  • Retention periods for your data
  • Your rights and choices regarding your data
  • Specific rights for individuals in California, the EEA, and other jurisdictions
  • How you can opt out of communications or request data removal

If our Services link to third-party websites or applications, please review their respective privacy policies to understand how they handle your data.

1. Data We Collect

We collect the following types of information from and about our users, depending on how you interact with the Services:

Information You Provide:

  • When you interact with our Services (e.g., create an account, contact customer support, or submit content), we may collect information such as your name, email address, geographic location, phone numbers, and company information ("Contact Information").
  • If you register for paid Services, we may collect login credentials, subscription tier details, and transaction history ("User Account Information").
  • Should you upload or generate content on our platform, we also collect that data ("Content").

Automatically Collected Information:

We automatically collect technical data such as your IP address, browser type, device details, interaction data, and logs (e.g., searches, uploads, and media interactions), which help us enhance your experience and improve the Services ("User Activity Information").

Third-Party Data Sources:

We may receive additional information about you from third-party sources (e.g., your employer, promotional partners, or public databases). This can include Contact Information or additional data about your engagement with the Services.

2. How We Use Your Information

The information we collect serves various purposes, including:

Providing the Services:

We use your Contact Information, User Account Information, and Content to configure your access, authenticate your identity, and enable seamless use of the Services.

Communication:

Your Contact Information is used to respond to inquiries, offer technical support, and send necessary notifications and updates.

Marketing and Promotions:

We may use your Contact Information and User Activity Information to notify you of relevant products, promotions, or events, where you can opt out at any time.

Service Maintenance and Security:

Data is used to maintain service stability, monitor usage, detect fraudulent activity, and improve system security.

Legal Compliance:

We may process your data to comply with legal obligations, protect our legal interests, or enforce our agreements with you.

Service Improvement:

Your data helps us refine and improve our products, including the training and enhancement of machine learning models integrated within our platform.

3. Cookies and Tracking Technologies

We use cookies, pixels, and other similar technologies to collect and store information when you use the Services. These technologies help:

  • Facilitate core functionalities, such as login and session management
  • Remember your preferences and personalize your experience
  • Analyse user activity and enhance our Services
  • We do not deliver targeted advertising, nor sell your data to anyone who does

You can disable cookies in your browser settings, but doing so may impact your experience with the Services.

4. Sharing Your Information

We do not sell your data to third parties. However, we may share your information in specific instances, such as:

With Other Users:

In collaborative environments, we may share details such as your name or email with other users for engagement purposes.

With Service Providers:

We work with third-party vendors to provide technical services, marketing support, and customer assistance. These providers only access your data as required to perform their services for us.

With Your Consent:

We will share your data with third parties if you explicitly authorize us to do so.

For Legal Purposes:

We may disclose your information as required by law, or in response to legal processes, to protect our rights, or to address potential security threats.

5. Data Security and Storage

We implement industry-standard security protocols to protect your personal information, but no security measures are entirely foolproof. We store data primarily in the U.S. but may transfer it internationally as necessary for the provision of Services.

You are responsible for maintaining the security of your login credentials.

6. Data Retention

We retain your data as long as it is necessary for our business operations, legal compliance, or security purposes. Data may be kept for the duration of your account's existence or longer if required by law.

7. Managing Your Preferences and Data

You have several options regarding the personal data we collect:

Opting Out of Marketing Communications:

You can opt out of marketing emails by clicking the unsubscribe link or contacting us directly.

Updating Your Information:

You can request updates to your personal data by contacting us, although some changes may require your employer's involvement.

Requesting Data Deletion:

You may request deletion of your data, subject to exceptions. Some data may need to be retained for account management or legal purposes even after deletion requests. This action can be requested by emailing team@soundswirl.com with the subject line: Data Deletion Request

8. Payment Processing

We rely on third-party payment processors (e.g., Stripe) to manage transactions for our Services. Your payment information is handled by these processors and is subject to their privacy policies.

9. Rights for U.S. Residents

Residents of California and other states with privacy regulations (such as the California Consumer Privacy Act - CCPA) have specific rights regarding their personal data. These include:

  • The right to know what personal data we collect and how we use it
  • The right to request deletion of personal data
  • The right to correct inaccurate personal data
  • The right to opt out of the sale of personal data (though Producio does not sell personal information)

To exercise these rights, contact us at team@soundswirl.com.

10. Rights for EEA Residents (GDPR)

If you are located in the EEA, you are entitled to additional rights under the General Data Protection Regulation (GDPR). These rights include:

  • Access to your personal data
  • Correction of inaccurate or incomplete data
  • Data portability (transferring your data to another service provider)
  • Erasure of your personal data in certain circumstances (the "right to be forgotten")
  • Objection to data processing in specific situations

To exercise any of these rights, contact us at team@soundswirl.com.

11. Rights for Canadian Residents (PIPEDA)

If you reside in Canada, your data is protected under PIPEDA. You have rights to:

  • Access the personal information we collect about you
  • Request corrections to inaccuracies
  • Withdraw consent for data processing where applicable

12. Rights for Brazilian Residents (LGPD)

Brazilian users are protected under Lei Geral de Proteção de Dados (LGPD) and can:

  • Request confirmation of data processing
  • Access personal data held by Producio
  • Request anonymization, blocking, or deletion of unnecessary or excessive data
  • Object to data processing in specific cases

13. Children's Privacy

Our Services are not intended for individuals under 18, and we do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us to have it removed.

14. Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on our website, and significant updates will be communicated via email or other appropriate means. Continued use of the Services indicates your acceptance of the updated Privacy Policy.

15. Contact Information

For any questions or concerns regarding this Privacy Policy or your personal data, please reach out to us at team@soundswirl.com.